Return Policy

All sales are final, with the exception of damaged products. All shipping and handling fees are non-refundable. Please contact us at sales.media@cynren.com to initiate a return.

Terms of Use

Welcome to Cynren.com ("Site"), the website of Cynren Press ("Cynren," "we," "our," and "us"). If you use or order from our Site, you agree to our Terms of Use. The information contained in this Site, including but not limited to these Terms of Use, is subject to change without notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed. Cynren creates and controls this Site from its offices in Malvern, PA, USA, and if your orders are accepted, they will be accepted in Pennsylvania. By using this Site, you agree that Pennsylvania law will govern these Terms of Use and your relations with Cynren, without giving effect to any principles of conflicts of laws. If you do not agree, please do not use this site. If you choose to access this Site from another location, you do so on your own initiative and are responsible for compliance with applicable local laws.

Privacy

Use of information that we collect from you on this Site is governed by our Privacy Policy.

Age of Users

This Site should not be used by children under age 18 unless with permission and supervision of a parent or guardian. We do not knowingly collect personal information on this Site from or about children. Only adults over 18 may order from us on our Site.

Content Errors

Prices and availability of products are subject to change without notice. Our goal is to provide only up-to-date and accurate information to our customers. But mistakes happen and occasionally product descriptions on Cynren.com or in our catalog may contain typographical errors, inaccuracies, or omissions concerning product specifications, prices or availability, and product photos may sometimes depict a different product version than the one we will ship. We reserve the right to correct and update information on our Site at any time, without notice. We also reserve the right to revoke any offer that contains an error, or for a product that is not available, at any time prior to shipment, including after you have submitted an order and whether or not the order has been confirmed and your credit card charged. In that event, we will reverse any applicable charges that have been made to your credit card, and if the product is or will be available will attempt to contact you concerning the mistake to receive your instructions as to whether you wish to purchase on the basis of the corrected information.

Shopping Security

Orders that you submit are protected by SSL (Secure Sockets Layer) as described in our Privacy Policy.

Payment for Orders

We accept Visa®, MasterCard®, AmericanExpress®, and Discover® card numbers in payment of orders.

Validating or Rejecting Your Order

We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address or other contact information you have given us with the order, and we will process a refund if a charge has been made against your card.

Order Acceptance and Confirmation

Your orders are only accepted by shipment of the item(s). Your receipt of an electronic or other form of order confirmation does not create a contract to sell you the product. Cynren reserves the right to accept or decline your order for any reason prior to shipment.

Returns and Exchanges

All sales are final, except for damaged products. Shipping and service fees are non-refundable. Please contact press@cynren.com to initiate a return.

Canadian Orders

By placing an order destined for delivery to Canada, duties and taxes must be remitted to Canada and are the customer’s responsibility.

Electronic Communications

If you give us your e-mail address when you order on our Site, we will send an e-mail confirmation that we have received your order. Other ways in which we may use your e-mail address and ways to opt out of receiving e-mails not related to your order are described in our Privacy Policy. When you visit Cynren.com, place an order, or send us an e-mail, you are communicating with us electronically. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, whether by e-mail or posting them on this Site, satisfy any legal requirement that such communication be in writing. These Terms of Use create a binding agreement between us, without need for signature of either side.

Site Content and Use Restrictions

We or our suppliers own copyrights in all of the written, visual, and oral information published on our Site (the Site's "Content"). We give you permission to display, download, and print in hard copy pages of our website, but only for your personal and non-commercial shopping use. No other copying of our Site or its Content is permitted without our prior consent.

Trademark Information

"Cynren" is a trademark of HM Inc. Other trademarks that may appear in the descriptions or photos of products are owned by and used with permission of the product's manufacturer.

Warranty Disclaimers

Our Site and its services are provided on an "As Is" and "As Available" basis, with all faults. To the maximum extent permitted by applicable law, Cynren disclaims all implied warranties, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Without limiting the foregoing, we make no warranty, express or implied (i) as to the operation or Content of our Site, (ii) that use of our Site will be uninterrupted or error-free, (iii) as to the accuracy, reliability or currency of our Site's Content, (iv) that our Site, the Servers that host it, or e-mail we send you are free of viruses, or (v) that information we collect on our Site is immune from access by hackers and other unauthorized users. Applicable law may not allow exclusion of implied warranties, so some or all of the above disclaimers may not apply to you.

Limitation of Liability

In no event, including its own negligence, shall Cynren be liable for any damages in excess of the price of merchandise you have ordered, that result from your use of or inability to use Cynren.com, even if resulting from your reliance on information in our Site's Content or from mistakes, omissions, service interruptions, the deletion, degradation or corruption of files or email, software errors or defects, viruses, delays in operation or transmission, communication failure, theft, destruction or unauthorized access to Cynren records, programs, or services. Neither Cynren nor its suppliers shall be liable for any indirect, incidental, special, or consequential damages arising from your use of our Site or the purchase of our products, even if any of them have been advised of the possibility of such damages.

Disputes

You agree that to the maximum extent permitted by applicable law, courts sitting in Chester County, Pennsylvania, will have sole and exclusive jurisdiction for any litigation that arising out of your use of this Site and products you order on this Site. You submit to personal jurisdiction of any such court and waive claims that that forum inconvenient. If any provision of these Terms of Use is unlawful, void or unenforceable under applicable law, you and Cynren submit to modification of such provision so as to make it enforceable, or if modification is not possible, to severance of the offending provision and enforcement of the remainder of this Agreement.

Entire Agreement

These Terms of Use (including all hyperlinked text) state the entire agreement and understanding between you and Cynren on its subject matter, and supersede any prior statements or understandings on that subject matter.

Last updated May 10, 2019

Privacy Policy

It is our continued honor to serve you as a Cynren customer. We fully recognize our responsibility to protect your customer information and its confidential nature, and we have done our best to ensure the privacy and security of your transactions with us. Your credit card number and other personal data will be treated with the highest standards of safety, security features and confidentiality.

Placing an Order Online

When you place an order online at Cynren, we request the information we need to complete your order. This information includes your full name, billing address, shipping address, e-mail address, and credit card number.

The information you provide will be used to process your order. We will send you an e-mail once your order has been shipped, or if it has been placed on backorder.

If you sign up for the Cynren Newsletter, we will periodically send to your street or e-mail address product news and updates that you may find of interest. We never share or sell our customers' e-mail addresses for marketing purposes or with third parties.

Terms of Use

If you use or order from our Site, you agree to our Terms of Use. The information contained in this Site, including but not limited to these Terms of Use, is subject to change without notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed. For full details, please see Terms of Use

Last updated May 10, 2019